Stats are updated in real time when we receive updates from our print network and scans from the USPS. At times your stats may appear ‘stuck’ in a particular status, but rest assured that once we receive an update, they’ll start moving.

It’s important to note that there is a 2 business day turnaround time before the printer hands off the mailing to the USPS and it can then take up to 24 hours to receive the first USPS received scan. There can also be times when scans are delayed throughout the USPS delivery process, and although it is rare, scans can be missed altogether in the delivery process.